Cancellation Policy
Last updated: 23/05/2024
At Mecca 4 You, we understand that unforeseen circumstances may arise, necessitating the cancellation or modification of your booking. This cancellation policy explains the conditions and procedures relating to cancellations, modifications and refunds.
1. Cancellation by the customer
1.1 Cancellation deadline
More than 30 days before departure date: Full refund.
Between 15 and 30 days before departure date: 50% refund of the total booking amount.
Less than 15 days before departure date: No refund.
1.2 Cancellation procedure
To cancel your reservation, please contact our customer service department by e-mail at: contact@mecca4you.com. Please include your booking number and details of your request.
2. Cancellation by Mecca 4 You
2.1 Reasons for cancellation
Mecca 4 You reserves the right to cancel a booking in the following cases:
- Extreme weather conditions or unforeseen events affecting the safety of travellers.
- Insufficient number of participants required for certain activities or excursions.
- Unforeseen operational or logistical reasons.
2.2 Refunds
In the event of cancellation by Mecca 4 You, you may choose between :
- A full refund of the amount paid.
- Rescheduling of the activity or transfer to a later date.
3. Reservation Modifications
3.1 Modification requests
Requests for booking changes (dates, names, etc.) must be submitted in writing to contact@mecca4you.com.
4. No-shows
In the event of a no-show for a booked activity, transfer or excursion, no refund will be given.
5. Specific conditions
Some activities or transfers may have specific cancellation policies. Customers will be informed of these conditions at the time of booking.
6. Contact for Cancellations and Modifications
For all cancellation or modification requests, please contact us at :
Mecca 4 You
E-mail: contact@mecca4you.com
7. Claims
All claims concerning cancellations, modifications or refunds must be submitted in writing to contact@mecca4you.com within 14 days of the date of the activity or transfer concerned.